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Last updated: 21 July 2026
This Refund & Cancellation Policy explains how refunds, cancellations, withdrawal requests, and access changes are handled for purchases made through Lithotripsy Academy.
This policy applies to digital courses, course bundles, certification programs, downloadable educational materials, online learning access, subscriptions where applicable, and other digital products purchased through:
www.lithotripsyacademy.com
This policy should be read together with our Terms & Conditions, Privacy Policy, and Digital Content Policy.
Lithotripsy Academy provides digital educational products and online learning services.
These may include:
Because these products are delivered digitally, access may begin immediately after successful payment.
All Lithotripsy Academy content is provided for educational and informational purposes only.
The purchase of a course, certificate program, or digital product does not guarantee:
Refunds will not be issued because a learner disagrees with the educational interpretation, expected a different clinical recommendation, or later decides that the content does not replace local institutional training or clinical judgment.
Due to the digital nature of our courses and learning materials, refunds may be limited once access has started.
A refund may not be available if:
However, we will review refund requests fairly and in accordance with applicable consumer protection laws.
Unless a different refund period is clearly stated on the course page or checkout page, refund requests should be submitted within:
A refund request submitted after this period may be rejected unless required by applicable law or approved at our discretion.
Submitting a refund request does not automatically guarantee approval.
If you purchase a digital course or digital product and receive immediate access, your refund eligibility may be affected once you start using the content.
Use of digital content may include:
Where applicable law permits, refunds may be refused after digital content access has begun, especially if you agreed at checkout to immediate access and acknowledged that this may affect your withdrawal rights.
If you are a consumer located in the European Union or another jurisdiction with mandatory consumer withdrawal rights, you may have a legal right to withdraw from an online purchase within a defined period.
Under EU consumer rules, consumers generally have a 14-day cooling-off period for distance purchases. For digital content not supplied on a physical medium, the right of withdrawal may be lost once performance begins, if the consumer has given prior express consent and acknowledged that the withdrawal right will be lost as a result.
If mandatory consumer laws apply to you, nothing in this policy is intended to remove rights that cannot legally be excluded.
Because Lithotripsy Academy provides digital educational content, we may ask you at checkout to confirm that:
You understand that once access begins, your cancellation or withdrawal rights may be limited or lost where permitted by law.
You accept the Refund & Cancellation Policy and Digital Content Policy.
If you purchase a course or digital product but have not accessed, opened, downloaded, viewed, or used the content, you may request cancellation.
If the request is made within the applicable refund window and no access has started, we may approve a refund, subject to payment processing rules and applicable law.
If you have accessed the course or digital product, cancellation may not result in a refund.
This applies especially where you have:
In some cases, we may offer partial refund, course credit, or alternative access at our discretion, but we are not required to do so unless required by applicable law.
If Lithotripsy Academy offers subscription-based access, you may cancel your subscription according to the subscription terms shown at the time of purchase.
Unless stated otherwise:
After the subscription period ends, access to subscription-only courses or materials may stop.
If a free trial is offered, the terms of the free trial will be stated separately.
If you purchase a bundle of courses, refund eligibility will be assessed based on the bundle as a whole.
A refund may be refused or reduced if:
Partial refunds for bundles are not guaranteed.
Certification programs may include structured lessons, assessments, quizzes, certificates, verification features, and time-limited access.
Refunds for certification programs may be refused if:
A certificate does not guarantee professional license, hospital privilege, employment, or regulatory approval.
Refunds are generally not available for standalone downloadable materials once the file has been downloaded or access has been provided.
Downloadable materials may include:
This is because digital files can be copied, stored, or reused immediately after download.
If you accidentally purchase the same course or product more than once using the same account or same email address, please contact us.
We may issue a refund for the duplicate transaction if:
If you experience a technical issue that prevents access to a purchased course, please contact support before requesting a refund.
We will first attempt to resolve the issue.
Technical problems may include:
A refund may be considered if we are unable to provide reasonable access to the purchased digital product after a genuine technical issue is reported.
Refunds will not usually be granted for technical issues caused by:
For digital courses and educational products, refunds for change of mind may be limited once access has started.
If you have not accessed the course or digital product and you request cancellation within the applicable refund window, we may review the request.
If you have accessed the content, downloaded resources, or started learning, refund may not be available.
We aim to describe all courses clearly, including title, audience, curriculum, learning objectives, duration, level, instructor, and price.
Refunds may not be granted simply because:
Before purchasing, please review the course page carefully.
Courses purchased during promotional campaigns, launch offers, discount periods, coupon campaigns, or special pricing events may have specific refund conditions.
If a course or bundle is marked as non-refundable or final sale at the time of purchase, refund eligibility may be limited unless mandatory law provides otherwise.
Discounts cannot be applied retrospectively to previous purchases.
If a refund is approved, the refunded amount may be affected by payment gateway rules, currency conversion, bank charges, transaction fees, or tax handling.
Where permitted by law, payment processing charges may be deducted from the refund amount if they are not returned by the payment processor.
We are not responsible for exchange rate differences, bank fees, or card issuer charges.
If your refund is approved, we will process it through the original payment method where possible.
Refund processing time may depend on:
Refunds may take several business days to appear in your account after approval.
To request a refund or cancellation, please contact us using the details below:
Please include:
Incomplete requests may take longer to process.
Where available, you may also submit a request through our online:
Suggested page URL:
If applicable law requires an electronic withdrawal function, Lithotripsy Academy will provide an online method for users to submit withdrawal or cancellation requests.
From 19 June 2026, EU rules introduce an online withdrawal function requirement for certain online consumer contracts, meaning businesses that allow consumers to conclude contracts online may also need to allow withdrawal through an online interface.
Each refund or cancellation request will be reviewed based on:
We may approve, reject, or partially approve a request depending on the circumstances.
If a refund is approved, your access to the refunded course, bundle, certificate program, digital product, downloads, and related certificates may be removed.
Any certificate issued for a refunded course may be cancelled, invalidated, or marked as no longer valid.
If you initiate a chargeback or payment dispute without first contacting us, your account access may be temporarily suspended while the matter is investigated.
If a chargeback is found to be fraudulent or inconsistent with course access records, we may:
Refunds will not be provided if access is suspended or terminated due to misuse of the platform.
Misuse includes:
We may update this Refund & Cancellation Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
The policy in effect at the time of purchase will generally apply to that purchase, unless a later policy provides more favorable rights or mandatory law requires otherwise.
For refund, cancellation, withdrawal, access, or payment-related questions, please contact:
