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Last updated: 21 July 2026

Welcome to Lithotripsy Academy Support. Use this page to contact us for help with courses, account access, payments, certificates, downloads, technical issues, institutional training, or general questions about Lithotripsy Academy. Website:
  • www.lithotripsyacademy.com
  • Support email: support@lithotripsyacademy.com

1. How Can We Help You?

Please select the most appropriate support category so that your request can be directed correctly. Suggested support categories:
  • Course access issue
  • Login or password issue
  • Payment or order question
  • Refund or cancellation request
  • Certificate issue
  • Download issue
  • Technical problem
  • Patient education resource question
  • Physician course question
  • Operator / technician course question
  • Institutional training inquiry
  • Partnership or collaboration inquiry
  • General inquiry

2. Course Access Support

Contact us if you purchased or enrolled in a course but cannot access it. Please include:
  • Full name
  • Registered email address
  • Course name
  • Order number, if available
  • Screenshot of the issue, if possible
  • Browser and device used
Common course access issues include:
  • Course not visible in dashboard
  • Payment completed but course not unlocked
  • Lesson not loading
  • Video not playing
  • Course progress not updating
  • Access expired or unavailable
Before contacting support, please try logging out and logging back in, clearing browser cache, and checking that you are using the same email address used during purchase.

3. Login and Password Support

If you cannot log in to your account, please first use the Forgot Password option on the login page. Contact support if:
  • Password reset email does not arrive
  • You used the wrong email address during registration
  • Your account is locked
  • You cannot access your learner dashboard
  • You suspect unauthorized account access
For security reasons, we may ask you to verify your identity before helping with account access.

4. Payment and Order Support

For payment or order questions, please include:
  • Full name
  • Registered email address
  • Order number
  • Course or product purchased
  • Date of purchase
  • Payment method used
  • Screenshot or payment confirmation, if available
Contact us if:
  • Payment was deducted but course access was not granted
  • You purchased the wrong course
  • You made a duplicate purchase
  • You need invoice or receipt support
  • Your coupon code did not work
  • Your payment failed but you were charged
Do not send full credit card numbers, CVV codes, banking passwords, or sensitive payment credentials through this form.

5. Refund, Cancellation, or Withdrawal Requests

For refund, cancellation, or withdrawal requests, please use our dedicated page:
  • Cancellation / Withdrawal Request
Suggested URL:
  • www.lithotripsyacademy.com/cancellation-withdrawal-request/
Before submitting a request, please review:
  • Refund & Cancellation Policy
  • Digital Content Policy
  • Terms & Conditions
Submitting a request does not automatically guarantee a refund or cancellation approval. Each request is reviewed based on the purchase date, course access status, downloaded materials, certificate status, and applicable policies.

6. Certificate Support

Contact us if you have a certificate-related issue. Please include:
  • Full name
  • Registered email address
  • Course name
  • Certificate ID, if available
  • Date of course completion
  • Screenshot of the issue, if possible
Certificate support may include:
  • Certificate not generated
  • Incorrect name on certificate
  • Certificate download problem
  • Certificate verification issue
  • Certificate validity question
  • Course completed but certificate unavailable
Please make sure your course completion requirements are fully met before contacting support.

7. Download Support

Some Lithotripsy Academy pages and courses may include downloadable resources such as PDFs, handouts, checklists, guides, or course materials. Contact us if:
  • Download link does not work
  • File does not open
  • You did not receive the requested download
  • You entered the wrong email address
  • The downloaded file appears incomplete
  • You need help locating a course resource
Please include the name of the resource and the page or course where you found it.

8. Technical Support

If you experience a technical issue, please provide as much detail as possible. Helpful information includes:
  • Page URL where the issue occurred
  • Course name, if relevant
  • Device used
  • Browser used
  • Screenshot of the problem
  • Error message, if shown
  • Whether the issue happens repeatedly
  • Whether you tried another browser or device
Common technical issues include:
  • Video not playing
  • Page not loading
  • Button not working
  • Form submission error
  • Course progress not updating
  • Certificate not downloading
  • Login redirect issue
  • Payment page error

9. Patient Education Questions

Lithotripsy Academy provides patient education materials for general learning purposes only. We cannot provide personal medical advice, diagnosis, treatment recommendations, or emergency medical guidance. If you are a patient and have questions about your own symptoms, treatment, test results, medication, stone disease, or Shockwave Lithotripsy suitability, please contact your treating urologist or healthcare provider. If you have urgent symptoms such as fever, severe pain, vomiting, inability to pass urine, heavy bleeding, chest pain, or shortness of breath, seek urgent medical care immediately.

10. Physician and Professional Course Questions

Healthcare professionals may contact us with questions about:
  • Course selection
  • SWL certification programs
  • Course level
  • Curriculum structure
  • Professional learning pathways
  • Group training
  • Institutional access
  • Faculty-led programs
  • Educational resources
Please note that course content is educational and does not replace local clinical protocols, professional judgment, hospital policy, or current clinical guidelines.

11. Institutional Training Inquiry

Hospitals, clinics, distributors, professional groups, and training teams may contact us about institutional training options. Please include:
  • Organisation name
  • Country
  • Contact person
  • Email address
  • Number of learners
  • Type of learners
  • Training objective
  • Preferred course area
  • Timeline, if relevant
Possible institutional training areas include:
  • Shockwave Lithotripsy basics
  • Imaging during SWL
  • Patient selection
  • Protocol optimization
  • Ramping strategy
  • Pediatric SWL
  • Cardiac and high-risk patients
  • Operator and technician training
  • Certification programs

12. Partnership or Collaboration Inquiry

For scientific, educational, institutional, or content collaboration inquiries, please contact us with:
  • Name
  • Organisation
  • Country
  • Email address
  • Nature of collaboration
  • Relevant background
  • Proposed idea or request
Collaboration requests may include:
  • Educational partnerships
  • Faculty contribution
  • Scientific content review
  • Webinar collaboration
  • Institutional training
  • Patient education projects
  • Research or registry-related educational initiatives
All collaboration requests are reviewed individually.

13. Contact Support Form

Please complete the form below so that we can review your request and respond appropriately.

This form may be used for course access, login issues, payment questions, certificate support, download problems, technical issues, institutional training inquiries, partnership requests, and general support questions.

Please do not upload files containing sensitive medical, financial, password, or patient-identifiable information.

After submitting this form, you should receive a confirmation message. Please avoid submitting duplicate messages for the same issue.

14. Important Notice

Please do not submit sensitive personal medical information, patient-identifiable data, hospital ID numbers, medical images containing identifiers, payment card numbers, CVV codes, passwords, or confidential institutional information through this form. For clinical or patient-specific concerns, please contact the relevant healthcare provider or institution directly.

15. Contact Details

Lithotripsy Academy Support Email: support@lithotripsyacademy.com Website: www.lithotripsyacademy.com Registered operator: The Medical Design Studio Pvt. Ltd. 702, Rutu Enclave, GB road, Thane 400615, Maharashtra, India [U72900MH2020PTC349122]